Via The Huffington Post:
According to newly released data from the American Customer Satisfaction Index, Facebook scored a lowly 61 out of 100 in customer satisfaction among active users, an 8-point drop from 2011. That’s the fourth-lowest score among all 230 companies surveyed in the index and the lowest among “e-business” (Internet) companies. Of the seven social networks included in the study, Facebook’s customer satisfaction polled lowest.
As I’ve said before, Facebook needs to make user trust their top priority. This low ACSI score has more to do with Facebook’s disregard for privacy than advertising or frequent design changes.